6Valley

6amtech’s 23 Scripts
in One Bundle!

6amtech’s 23 Scripts
in One Bundle!

00 Hour
00 Min
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6Valley Service & Support Policy

 

Refund, Upgradation, Support Policy

Our Refund Policy was last updated on 07/12/2022

Thank you for purchasing 6Valley, a 6amTech product.

The following terms are applicable for any installation/customization work that you purchased/requested with/from us

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.

Definitions

For the purposes of this Refund Policy:

“Company” (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to 6amTech

“Products” refers to the items offered for sale on our website.

“Orders” means your request to purchase Installation/Services from Us.

“Service/Support/Customization” refers to the in-house support ticket system [support.6amtech.com]

“Website” refers to 6Valley, accessible from https://6valley.app

“You” means the individual accessing or using the service, the company, or other legal entity on behalf of which individual is

accessing or using the Service, as applicable

“Codecanyon” means the international marketplace where we sell our products/application/software.

Your order Cancellation Rights/ Refund Policy

Once the project starts and the amount is paid upon agreement, the amount is non-refundable. But as We are selling a service and the service can not start immediately, You can ask for a refund within 24 hours of payment.

When the installation/customisation process is ongoing, and a new version of the software is released on CodeCanyon, we are not bound to move the installation/customisation to the latest version.

Automatic software upgradation from Codecanyon after customisation is not applicable, and We are not responsible if your system gets broken after applying updates by yourself. You need to deal separately if You want to upgrade your system by Us.

Support Policy

There will be no support after the installation/customization process is done. But Before releasing the applications or within the customisation process, You will get 2 revision options; there will be no revisions acceptable after it is released or handover the codebase is to you.

When you are placing an order for any of our Installation/Customisation, You indicate that you have read these policies properly. This also proves that You agree with and fully accept the terms of these policies. We ask you not to place an order with Us if You do not agree with the terms and conditions and policies.

Extended Support Policy

At 6Valley, we provide our customers with 6 months of free technical support from the date of purchase for any of our software source code they purchase through CodeCanyon. Our support includes help with technical issues related to the software source code.

If a customer’s support period has expired, he/she can purchase an extension of 6 months of support through our support portal.

Please note that the extended support period is only for technical issue fixing and does not include customization, development, or consulting services.

Any requests for services outside of technical issue fixing will be subject to additional fees.

If you have any questions about our support policies or services, please contact us through our support portal.

Thank you for choosing 6Valley.